Skip to content
Apr 18 / Brian Balduf

If it walks and talks like a brokerage…it might be Zillow

When Zillow rolled out a new CRM tool for real estate agents on Friday, it hit a nerve with brokers who are already offended by big aggregators’ controversial tactics to get in between them and their customers.  Now it looks like Zillow is also trying to get in between them and their agents. Zillow describes Agent Hub as a key step in moving Zillow beyond advertising with a suite of tools and services giving agents a central hub for marketing and managing their businesses and becoming more productive.  Agent Hub is said to provide agents with analytics dashboards to monitor listing and agent profile metrics, as well as marketing and social media training and industry news updates. All this prompted industry observers such as  Geekwire to suggest that Zillow’s agent strategy is targeted at competing with Market Leader and other industry outsiders that are aggressively pursuing the billions spent annually by real estate professionals on marketing and advertising. But there’s more going on here than competition between two companies in the same space.  In this battle, it’s real estate brokerages who are in the crosshairs of Zillow’s ongoing expansion plan. Understanding why that’s the case requires understanding how the Internet has changed consumer buying habits.  Once upon a time, agents were the source of clients for brokerages.  But now, consumers have direct access to MLS listings and they’re spending weeks or months shopping for homes on the web without help from agents. Today, agents have to pay Zillow and other third parties to help them find these online buyers.  And these savvy third parties are investing big bucks in developing a range of CRM, lead management and other support services that are easy for agents to access and free or low-cost to use.  (Zillow’s plan, the company disclosed this week, also includes opening a new California office and adding 100 employees to its sales force to promote the Agent Hub offering.) Here’s an interesting comparison.  If you look at some advertising by brokers trying to attract agents, and at what these industry outsiders like Market Leader are marketing to agents, you’ll see some interesting similarities: The broker’s message in the above ad -- about providing the “best tools, training, support and lead generation” to agents -- has been borrowed by third party companies like Market Leader.  Its brochure ware says it offers agents “integrated websites, contact management, a marketing center, and lead generation services that generate a steady stream of prospects plus provides the systems and training for converting those prospects into clients.” The only difference in the services is that these third party players aren’t restricted by all the rules and regulations that a brokerage must adhere to. With Agent Hub, Zillow is helping to undermine brokers’ value to agents and eclipsing their role by providing services directly to agents – services that traditionally have been provided by brokers.   Like Market Leader, they’re taking money out of brokers’ pockets, undermining agents’ loyalty to brokers, and basically competing for the low hanging fruit – agent marketing dollars.
Apr 16 / bschwartz

The Mystery of the Zestimate

This week, the Washington Post warned consumers to do their homework on real estate portals such as Zillow, Trulia and Realtor.com because information on the sites can be “inaccurate or misleading.” Those "mysterious" estimates of home values are often incorrect. And outdated listings leave buyers frustrated when homes they thought were available are actually sold. They can leave sellers angry when price reductions aren’t reported quickly, the Post story said. The story is significant because finally, the consumer press is recognizing what brokerages have known for years. The Zestimate can be wildly inaccurate, thus confusing consumers more than helping them. Zillow lacks reliability because it cannot take into account any form of property renovations, condition of properties and upgrades such as landscaping, roofing, new appliances, etc. A study by University of Texas at San Antonio found that 40 percent of Zillow’s “Zestimates” were overvalued by 10 percent compared to the actual sales prices. Listing aggregators, in their quest to sell advertising, leave potential buyers baffled about who the listing agent is. But a non-listing agent doesn’t have the same financial incentives to help a seller. Meanwhile, buyers are unknowingly dragged into a fight for business by agents who know little or nothing about the property they asked about. All this isn’t good for consumers or brokers. As VHT CEO Alex Zoghlin noted in a recent white paper, Friend or Foe?: The Battle with 3rd Party Aggregators, it’s just a play for more revenue by the fast-growing aggregators.
Apr 13 / bschwartz

Real estate heavy-hitters talk tech in Orlando

Real estate heavy-hitters talk tech in Orlando In late March, VHT took a trip to sunny Orlando to participate in the annual conference hosted by Leading Real Estate Companies of the World, one of the most highly respected groups of brokers in the United States.  The network is comprised of independent real estate brokerages from across the nation and has a membership roster that reads like the “Who’s Who” of real estate, with 15 of the top 25 real estate companies in the U.S. The event brought together some of the premier names in real estate to trade insights and talk about the dynamic industry landscape -  including nearly 1,000 top real estate brokers, managers, relocation professionals and industry experts from the U.S. and over a dozen countries around the world. It was no surprise that technology, digital marketing and listing aggregators were hot topics. It was VHT’s eighth year at the conference and this year, VHT Chairman Brian Balduf was invited to speak at a session on lead management, while VHT CEO Alex Zoghlin shared his perspective on how the broker-agent value proposition has been impacted by the Internet and changing home buyer behavior. As the industry begins to bounce back from its economic woes, brokers are recognizing just how much technology has changed how home buyers behave, how they search for properties, the kind of information sources they utilize, and ultimately who they choose to represent them. We know that consumers start the buying process on the web rather than by contacting a real estate professional. But who’s responsible for finding these online buyers and capturing their business? Agents or brokers? We believe it’s time for brokers to rethink both their marketing priorities and their value proposition to agents. Brokers need to reassert themselves on the Internet and aim their marketing resources at capturing these online consumers early in the buying process, before competitors do. They must refocus their value proposition to lead-hungry agents by providing them with plenty of potential buyers so they can close more sales. The more prospective clients a brokerage can bring to its sales agents, the less money they’ll spend buying leads from third parties, the more transactions the company will close, the more clients it will have and more loyal its agents will be. Read more about this in VHT’s white paper entitled How the New Buyer Lifecycle is Impacting the Broker-Agent Relationship. Speaking of white papers and the Orlando conference, here’s how a recent article from the WAV Group summarized brokers’ message during a session about listing syndication: brokers are offended by tactics of many online publishers.  Two brokers who quit sharing their listings report that publishers reacted by mailing postcards to sellers with active listings, urging them to ask their agent or broker to reconsider.  According to the WAV Group article, Fixing Online Advertising Woes, online publishers “have proven they are willing to act in ways that are far below out industry’s standards of ethics.” Stay tuned as the conversation continues.
Apr 3 / bschwartz

VHT Goes Inside NFL Commissioner Goodell’s New York Home

In keeping with the sports theme started yesterday, here are some shots of NFL Commissioner Roger Goodell's NYC pad. Goodell officially began his tenure on September 1, 2006, just prior to the beginning of the 2006 NFL season. Commentators have described him as "the most powerful man in sports". So, does his home live up to expectations?
Apr 2 / bschwartz

Cubs Great Ryne Sandberg Selling 3 Bedroom Co-op

In tune with Major League Baseball's 2012 season opening this week, Cubs great and fan favorite, Ryne Sandberg, is selling his last piece of Chicago real estate. Sandberg's three-bedroom Streeterville co-op is now on the market for $650k. The property boasts a great location on East Deleware framed by a view of Lake Michigan. The modest unit features with hardwood floors throughout, a fairly new kitchen, wood-burning fireplace, and the right amount of sporty flair. Passed over twice for the position of Cubs' Manager, most recently in the 2011-2012 off-season, Sandberg has been quoted as saying, "I've always said I hoped to manage in the big leagues. It's baseball. I'm still hopeful of another opportunity. I don't know what else I need to do, but I still hope there will be opportunities." After several seasons managing the AAA Iowa Cubs, Sandberg is now with the Philadelphia Phillies organization and in 2011 coached the Phillies' Lehigh Valley team to its first winning season in years. I'm sure his neighbors, as well as the city of Chicago, will be sad to see this Hall of Fame second baseman go. Photos were taken by VHT and the property is listed by Baird & Warner.
Mar 28 / bschwartz

VHT’s New White Paper Featured in AllThingsD.com

VHT’s new white paper, “Friend or Foe? The Battle with Third Party Aggregators,” is the subject of an interesting article today by Senior Editor Tricia Duryee of the Dow Jones digital news Web site, AllThingsD.com.  The story says that The Internet has forever changed the newspaper industry, the music business and travel agencies. Now it’s real estate’s turn The Internet has forever changed the newspaper industry, the music business and travel agencies. Now it’s real estate’s turn The Internet has forever changed the newspaper industry, the music business and travel agencies. Now it’s real estate’s turn The Internet has forever changed the newspaper industry, the music business and travel agencies. Now it’s real estate’s turnthe Internet has forever changed the newspaper business, music industry and travel agencies.  Now it’s real estate’s turn.  As sites like Zillow and Trulia have risen in prominence, real estate professionals are starting to push back, especially as they find it difficult to live without them. The story quotes the author of the white paper, VHT CEO Alex Zoghlin, who says that “as an industry, brokerages have done a poor job of making themselves and their Web content visible to search engines.” VHT’s white paper explains that brokers’ competition isn’t the brokerage down the street – it’s the fast-growing, third party ecosystem of listing aggregators, online publishers, virtual tour providers, advertising networks and media companies that are dominating search engine results in order to capture online sales leads.  In the real estate industry, big online aggregators have grown so huge that most brokerage websites simply can’t compete with them for search engine visitors.  Aggregators are like vampires sucking the blood out of brokers’ online marketing efforts. No wonder there’s an escalating firestorm over real estate aggregators.   These third party sites are using brokers’ most valuable assets to make money, build their businesses and divert customers away. Like the travel industry a decade ago, brokerages are at a tipping point in their digital marketing evolution. Some leading brokers, such as Edina Realty and Shorewest, recently weighed the pros and cons and decided to stop sharing their listings with aggregators.  They’ve discovered that an effective website strategy can provide more online leads at a lower overall cost.
Mar 28 / bschwartz

Part 4 of VHT’s White Paper Series is Here

Imagine if Zillow slapped its website address on all of a broker’s yard signs, and if Trulia did the same. How would the broker react? What would the brokerage do if Google didn’t link back to its website in real estate search results, keeping visitors on its own site rather than sending them to the broker’s site? And what if Google let the brokers’ competitors buy advertising next to its brand name in order to divert potential customers away? In any of these scenarios, a broker would cry “unfair!” and waste no time taking legal action to stop such practices. No wonder there’s an escalating firestorm over third-party real estate aggregators. Because this is exactly what third parties are doing to brokers right now – using their most valuable assets to make money, build their businesses and divert customers away. Follow the link to read more about VHT CEO Alex Zoghlin's take on the continuing battle with third party aggregators. http://www.vht.com/news/PDFS/FriendorFoe_Battlewith3rdPartyAggs.pdf
Mar 13 / bschwartz

Visualizing the Marketing Funnel

Fishkin

Rand Fishkin is the CEO and co-founder of the web's most vibrant SEO community,  SEOmoz, and host of the popular instructional video series, Whiteboard Fridays. Last Friday, Fishkin took a deeper look at the inbound marketing funnel and the importance of analyzing your website’s traffic. So what is his key? Segmenting not just the content that is driving people to your site, but also the content that is driving people early on in your funnel and later on in your funnel. Very informative and very interesting! Visualizing the Marketing Funnel - Whiteboard Friday
Mar 12 / bschwartz

The Broker Backlash Against Third Party Aggregators

The debate over real estate aggregators continues to heat up with new complaints from brokers that third party sites display inaccurate information and do little to help agents sell homes.

The Real Deal, a New York-based industry publication, reports that “brokerages have grown tired of the inaccurate information” purveyed by big aggregator sites such as Zillow and Trulia.

The article cites coverage of the issue by Steve Yoder of the Fiscal Times. Yoder reported that real estate consulting firm Clareity issued a study last year finding that third party sites can actually frustrate consumers’ efforts to get reliable answers. Aggregator sites allow any agents, for a fee, to have this or her name and photo appear prominently beside the homes listed for sale in a given region, even if the person in the photo isn’t the listing agent. In reality, the agent in the photo may know little about the property or the neighborhood where the house is located.

Yoder says this problem was echoed by Massachusetts agent Jack Attridge, who told Inman News that he’s often contacted by agents and customers from outside his market who have seen his listings on national sites, but they typically have incorrect information. None of the calls, he said, has led to a sale.

At VHT, we hear the same criticisms about third party sites. We understand that brokers are concerned about how big aggregators have elbowed them out of the way to get to the top of the customer marketing funnel.

As VHT Chairman Brian Balduf noted in a recent white paper, How the New Home Buyer Lifecycle is Impacting the Broker-Agent Relationship, third-party aggregators have successfully leveraged the Internet to control the flow of buyers and determine whose property listings and which agent contacts get the most web visibility. They use a broker’s listings to attract buyers, but they decide who gets the customer leads that are generated by those listings. Moreover, as they continue to grow their dominant market share and seek new revenue sources, they’re demanding a rising share of agent/broker marketing dollars in exchange.

It’s difficult to think of another industry that has been so willing to let third-party companies monetize its business assets – while also footing the bill. Or one that has become so dependent on third parties for online customer acquisition that it keeps paying more and more money to buy leads generated from its own offerings. But what can brokers do about it?

Is it too late to put Pandora back into the bottle? The answer is NO.

Brokers are beginning to realize that their greatest competitive threat isn’t the brokerage down the street but the burgeoning online third parties. Several top brokerages recently have taken steps to regain control of their valuable listings information and visual assets.

Brokers are the true experts in real estate. With the right strategy and technology on their side, they can master the web in order to market their listings better and more cost-efficiently than any third-party aggregator.

The stakes are huge – and so is the opportunity for growth.

Oct 5 / Nick Teel

VHT Celebrity Sighting – Blagojevich Home

Patti and Rod Blagojevich are selling their 'Ravenswood Manor' home for $1.07 Million.  If you want an inside glimpse into this beautiful home, check out the photographs that VHT Studios shot.

Click here for the Virtual Tour

Click here to see the home featured on Chicago's ABC7 News

The home is being listed by Patti Blagojevich. The property description is listed online as:

* * Ravenswood Manor * * One of the largest homes in the neighborhood. Built like a fortress, this 5 br 3 ba, home has over 3,800 sq ft. of living area plus a 2,200 sq ft basement with gym. 3 fireplaces, incredible crown molding, steam and radiant heat in the rehabbed baths, music room and library, huge master suite. Truly unique for the area. This home has an enormous amount of storage space. El 1 1/2 blocks away.

Let us know what you think!

--VHT